Shipping Policy

Thank you for shopping with Aúciona! We want to make sure that your shopping experience is as smooth and hassle-free as possible. Please read our shipping policy for important information about processing times, shipping methods, and delivery.

1. Processing Time

  • Orders are typically processed within Aúciona after your payment is confirmed. Business days are Monday through Friday, excluding weekends and public holidays.
  • Once your order is processed, you will receive a confirmation email with tracking details, if applicable.

2. Shipping Methods
We offer various shipping options to suit your needs. Shipping methods and costs will be calculated at checkout based on your location and the size of your order. Our available shipping options include:

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Express Shipping: Guaranteed delivery within 1-2 business days.

3. Shipping Costs

  • Shipping costs are calculated based on the destination, weight, and size of your order.
  • Free standard shipping may be available on certain orders or promotions, which will be indicated during checkout.
  • Additional shipping fees may apply for expedited shipping or international orders.

4. International Shipping
We offer international shipping to most countries. Please be aware of the following:

  • International shipping costs will vary depending on your location and the size of your order.
  • Customs duties, taxes, or import fees may apply to international orders, and these charges are the responsibility of the customer.
  • Delivery times for international shipments may vary depending on the destination country and customs processing.

5. Order Tracking
Once your order has been shipped, we will send you a tracking number (if available) so you can monitor your shipment’s progress. You can check the status of your order on the carrier's website or via the tracking link in your confirmation email.

6. Delivery Times

  • Delivery times are estimates and may vary based on factors such as the shipping carrier, your location, and weather conditions.
  • Aúciona is not responsible for delays caused by the carrier, customs processing, or unforeseen circumstances.

7. Lost or Damaged Items

  • If your item is lost, damaged, or delayed during shipping, please contact our customer support team within 7 days of receiving your order.
  • We will work with the carrier to resolve the issue and provide a solution, which may include a refund, replacement, or a claim submission to the carrier.

8. Order Modifications
Once an order is placed, we cannot guarantee that we can modify it or change the shipping address. If you need to make changes, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

9. Delivery Restrictions

  • Some products may have restrictions on shipping to certain locations (e.g., hazardous materials or oversized items). If a product cannot be shipped to your location, we will notify you before processing your order.
  • We do not currently ship to P.O. Box addresses for certain items.

10. Customer Support
If you have any questions about shipping, tracking, or delivery, feel free to reach out to us:

  • Email: support@aúciona.com